Position:Help center

FAQ

Ordering
Q1. How do I place an order?
Q2. How do I get my Tax invoice?
Q3. Can I cancel or change my order once the order is confirmed?
Q4. Why would all the items in my shopping cart no longer become available when I check out?
Q5. Why would my order be cancelled when I prepare to pay for my order?
Q6. How do I check my order status?
Q7. Where can I find records of my previous orders?
Q8. What happens if the item I wish to order is out of stock?
Q9. Where can I change my payment method?
Q10. How to Find an Order ID

Q1. How do I place an order?
We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may register as a member for free.

Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
 
Q2. How do I get my Tax invoice?
Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".
 
Q3. Can I cancel or change my order once the order is confirmed?
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.
 
Q4. Why would all the items in my shopping cart no longer become available when I check out?
Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.
 
Q5. Why would my order be cancelled when I prepare to pay for my order?
Your order will be cancelled and the item returned to our inventory if we could not confirm your payment in (Bpay: 7 /Credit Card: 2 /Paypal: 2) days after you have placed your order . But usually we will notify you via email or phone .
 
Q6. How do I check my order status?
Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your account.
 
Q7. Where can I find records of my previous orders?
Simply log into your account, click on "My Account" and all of your previous orders will be displayed.
 
Q8. What happens if the item I wish to order is out of stock?
You can subscribe to our item notification service by clicking the “Notify Me When This Item Is Restocked Button”. When the item becomes available again we will send you an email to let you know.
 
Q9. Where can I change my payment method?
Simply log in to your account, click on "My Account"->"Order History" and all of your previous orders will be displayed. Click the order ID you want to change and then click the "Change your payment method" button.

 
Q10. How to Find an Order ID
Log into "My Account"
(To log in, please go to: https://www.waystar racing /login)
After logging in, click "View Orders" from the drop-down menu under "My Account" which is located at the upper left corner of the page;
Go to "Order History", and click SHOW ALL. Once you have confirmed which order you are referring to, the PID number is shown under "Products Ordered" column.


Payment
Q1. What payment methods do you accept?
Q2. How does Paypal work?
Q3. How does BPAY work?
Q4. Can I pay with my bank card or credit card?
Q5. Can I pay by money order, bank cheque or direct deposit?
Q6. How long do I have until I have to pay for my order?
Q7. Do your prices include GST?
Q8. What happens if I do not have a credit card?
Q9. Is your site safe for credit card usage?
Q10. How long does it take to confirm my payment?
Q11. Where can I change my payment method?

Q1. What payment methods do you accept?
We accept Paypal (Visa, Master card and bank account), and BPAY. Both of these payment methods are user-friendly, highly secured and extremely efficient.
 
Q2. How does Paypal work?
Please visit How does Paypal works?
 
Q3. How does BPAY work?
Please visit How does BPAY works?

 
Q4. Can I pay with my bank card or credit card?
Yes, you can pay by using your bank card or credit card via Paypal.
 
Q5. Can I pay by money order, bank cheque or direct deposit?
We do not accept money order, cheque or direct deposit, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.
 
Q6. How long do I have until I have to pay for my order?
You will need to make payment for your order in 2 days.
 
Q7. Do your prices include GST?
Yes, all our prices are GST included.
(Ships from and sold by GlobalOutlet.com not Include GST)

 
Q8. What happens if I do not have a credit card?
You can pay by BPAY, it will allow you to pay from your bank account via phone banking or Internet banking service. Please visit How does BPAY work?
 
Q9. Is your site safe for credit card usage?
waystar racing uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential.
 
Q10. How long does it take to confirm my payment?
If you pay by Paypal immediate payment (credit card option), we will be able to confirm your payment immediately and we will dispatch your order within 1 business day. If you pay by BPAY before 6:00pm, we will be able to confirm your payment on the next business day.

 
Q11. Where can I change my payment method?
Simply log into your account, click on “My Account”->“Order History”. All of your previous orders will be displayed. Then click the order ID you want to change and click the "Change your payment method" button.

 
Shipping & Delivery
Q1. When will you ship out my order?
Q2. Which couriers do you use?
Q3. Where can I track my order?
Q4. Why have I received a different item from what I ordered?
Q5. What should I do if my item arrived with missing parts?
Q6. Are parcels covered by transit insurance?
Q7. Do you ship internationally?
Q8. Do you provide combine shipping service?
Q9. Can you ship my item by express post?
Q10. What happens if I do not receive my order by the estimated delivery date?
Q11. How do I change the shipping address?
Q12. What happens if no one is available to sign for the parcel at we have chosen?
Q13. Can free-shipping items enjoy the new delivery choices?
Q14. Where can I track my parcel if I have chosen the delivery choices?
Q15. Can I check which shipping I have chosen in My Account?
Q16. How to Track & Trace Your Item

Q1. When will you ship out my order?
Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.
 
Q2. Which couriers do you use?
We use Australia Post eParcel / Regular Mail, Australian Air Express , DHL , UPS and TIG Freight Management. Orders within Victoria, Australia receive Standard Shipping which will be either eParcel or TIG (whichever is more cost effective).
 
Q3. Where can I track my order?
1. eParcel
If your goods have been dispatched with eParcel, just click on the following link --please make sure you have your tracking number ready.
2.Australian Air Express (AAE)
If your goods have been dispatched with AAE, just click on the following link--please make sure you have your tracking number ready.
3.Toll Ipec

4. UPS
http://www.ups.com/content/
 
Q4. Why have I received a different item from what I ordered?
Please contact us with your order number. We will resolve this mistake as soon as possible.
 
Q5. What should I do if my item arrived with missing parts?
Please contact us with your order number. We will resolve this mistake as soon as possible.
 
Q6. Are parcels covered by transit insurance?
All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.
 
Q7. Do you ship internationally?
Currently we are unable to make shipments to locations beyond Australia. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter. Subscribe to our Newsletter now.

 
Q8. Do you provide combine shipping service?

Yes we provide combine shipping for most of our Products.

Products eligible for combined shipping are marked as "Combine Shipping & Save". To take advantage, just add two or more eligible products to your shopping cart.
Please check the “Help”section for terms and conditions.

 
Q9. Can you ship my item by express post?
Yes we can ship via Express Post for an additional fee. Please select the Express Post option when checking out your order for Express Post Delivery.

 

 
Q10. What happens if I do not receive my order by the estimated delivery date?

The estimated delivery date is counted from the day we dispatch your items, we suggest you visit " Where can I track my order?" first, or you can contact us and we will resolve this matter as soon as possible.
 
Q11. How do I change the shipping address?
To change address in your account, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to finish.

However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

 

 
Q12. What happens if no one is available to sign for the parcel at we have chosen?
A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office.

Or you could reschedule your parcel to a more convenient time. Please be informed that you may need to pay the associated fees. For this service and further information, you may contact The post directly.
 
Q13. Can free-shipping items enjoy the new delivery choices?
Yes, you can choose the service during the checkout process.
 
Q14. Where can I track my parcel if I have chosen the delivery choices?
Just click on the following link – and please make sure you have your tracking number ready.
Or you can create an account for My Deliveries with Australia post, where you can enjoy services like track your parcels or reschedule and/ or redirect your parcels. For more details, please visit the following link:
http://auspost.com.au/personal/my-deliveries.html?ilink=track-tool-mydeliveries
 
Q15. Can I check which shipping I have chosen in My Account?
Yes, you can check your choice by logging into your My Account with Waystar Racing.com under order details page or you can check this information in your account for My Deliveries
 
Q16. How to Track & Trace Your Item
Log in "My Account"
(To log in, please goes to: https://www.Waystar Racing.com/login)
After logged in, click the "View Orders" from the drop-down manual right under "My Account" on the upper left corner on the page.
The order ID is shown in the list under column "Order ID".
Click at the order number, scroll down and check the Tracking Number column.
Go to tracking site, input tracking number and search.

DHL
Sample of tracking number: 1627123456 (10 digits)
Track & Trace: http://www.dhl.com.au/en.html or call 13 14 06.

My Account
Q1. How do I open an account?
Q2. How do I update my account information?
Q3. What should I do if I forgot my login password?
Q4. How do I change the billing address?
Q5. How do I change my registered email address?

Q1. How do I open an account?
To create a new account, please click on "Register" button on top of the page, and then fill out the appropriate information. You may start shopping once you have created your new account.
 
Q2. How do I update my account information?
To update your " My Account" , please login with your email address and password.

 
Q3. What should I do if I forgot my login password?
To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your billing email address. We will send your password to your billing email address.
 
 
Q4. How do I change the billing address?
To change the billing address, please log into your account and click on "Order History". Then select the order ID and click “Edit Billing Address”. Fill in the detailed address information as requested. Click the “Save” button to finish.

 
Q5. How do I change my registered email address?
To change your registered email address, please log into your account and click "Login Details". Please enter in your new email address. Click the “Save” button to finish.

Products
Q1. How do I get answers to specific product questions?
Q2. What should I do if I found the item received is not exactly what was described when I placed the order ?
Q3. Why are your prices so low?
Q4. Can I physically see an item before I purchase it?
Q5. Can you reserve an item for me?

Q1. How do I get answers to specific product questions?
We are given all the technical specifications by our suppliers and we endeavour to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of electronics, IT & consumer goods, we may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required , we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products which will better assist your purchase decision. You may try www.google.com

 
Q2. What should I do if I found the item received is not exactly what was described when I placed the order ?
We apologise for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this mistake as soon as possible.

 
Q3. Why are your prices so low?
Waystar Racing.com can offer prices substantially lower than you would pay in a retail outlet because we:

source our products directly from manufacturers around the world;
purchase in shipments much larger than most retailers to obtain a better price;
do not involve or rely on any intermediaries to source our products;
Sell on the Internet only which eliminates expensive retail costs.
 
Q4. Can I physically see an item before I purchase it?
Unfortunately, as Waystar Racing strives to provide its customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our fantastic customer service team who will happily help find the information you're looking for!

 
Q5. Can you reserve an item for me?
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.
 


Warranty & Returns
Q1. My item is not working now, but it is still under warranty, how do I claim the warranty?
Q2. What is the procedure for returning my item?
Q3. Who pays the postage costs for an item that has to be returned?
Q4. I have received my item but the packaging has been damaged during transit, can I change the item?
Q5. I have received my item but the product has been damaged in transit, what should I do?
Q6. I have received my item but it is faulty, what should I do?
Q7. Can I transfer the warranty to someone else if I give or sell it to them?
Q8. What warranty applies to products sold by CrazySales?
Q9. What is CrazySales 30 Day Change-of-Mind Policy?
Q10. Can I get my money back if I do not want this item any more?
Q1. My item is not working now, but it is still under warranty, how do I claim the warranty?
How do I make a warranty claim?
Please contact Waystar Racing.com by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. Waystar Racing.com will respond to you within 48 hours with further questions or instructions. Do not return the product at this stage.
 
Q2. What is the procedure for returning my item?
You can return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to Waystar Racing.com using the following steps:
•    Send Waystar Racing.com an email with your order number and the reason of return.
•    Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable Waystar Racing.com to process your return promptly.
•    
Q3. Who pays the postage costs for an item that has to be returned?
For the return of items within 14 days DOA, costs will be paid by Waystar Racing.com by your use of our Reply Paid number or by our paying our Courier.

Where a valid claim is accepted any replaced or repaired items will be sent to you at the expense of Waystar Racing.com.

Where a claim is not accepted as a valid claim your account will be debited with the cost of you returning the product to Waystar Racing.com and of Waystar Racing.com returning the product to you as well as a $30.00 handling and administration fee.

Items returned COD will not be accepted.

 
Q4. I have received my item but the packaging has been damaged during transit, can I change the item?
Package damage during transit is not covered by our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

 
Q5. I have received my item but the product has been damaged in transit, what should I do?
All shipments are covered by Waystar Racing.com 14 day DOA warranty. Follow the procedures for making a warranty claim. If the damage is discovered outside this period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.

Please follow the instructions for making a warranty claim and returning a product.

 
Q6. I have received my item but it is faulty, what should I do?
Please follow the procedures for making a warranty claim and returning a product.

 
Q7. Can I transfer the warranty to someone else if I give or sell it to them?
Waystar Racing.com voluntary warranties are non-transferable.

Q8. What warranty applies to products sold by Waystar Racing.com?
Waystar Racing.com provides a voluntary warranty and applies the Conditions and Warranties required by law.

Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which Waystar Racing.com specifically bring to your attention before the sale, the product is of merchantable quality—that is,

• the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and any description that is provided with the product;
• the product is fit for the purpose or job for which it is normally supplied or to which Waystar Racing.com agreed before the sale.
• the product matches any description provided on our website or on labelling or packaging; and
• you receive clear title to the product

The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.

Customers should note that all depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.

If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.

Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.

Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Waystar Racing.com and you including any costs involved.

•    Exceptions
Waystar Racing.com do not provide a refund, credit or exchange if:
•    you have damaged the product by using it in a way it was not meant to be used.
•    you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
•    the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.

•    Voluntary Warranty Policy
All products sold byWaystar Racing.com have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, Waystar Racing.com will replace or repair the product at our discretion and our cost. If Waystar Racing.com have no further stock of the item and it cannot be repaired Waystar Racing.com will replace it with a similar product or offer you a full refund.

If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale.

This warranty does not apply to damaged packaging only and does not detract from your statutory rights.

•    Manufacturers Voluntary Warranty
Many of the products supplied by Waystar Racing.com are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.

A manufacturers warranty does not detract from your statutory rights.

Please note and follow the procedure for making a warranty claim and returning products.

 
Q9. What is Waystar Racing.com 30 Day Change-of-Mind Policy?
The CrazySales 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. Even if your purchase is not defective, if you're not happy just return it within 30 days of dispatch, and we'll issue you the full value of your product in store credit to spend on anything else in our shop.

Terms & Conditions

•    Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new, resalable condition and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of tear and wear. Determination of an item matching the definition of As New Condition is at the sole discretion ofWaystar Racing.com.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.

• Delivery fees are not included in the refund, and the item must be returned at your own cost.

• An RA number is required before the refund will be issued, do not send the item back to us before you have received your RA number from customer service.

• The item's delivery cost will be deducted from the refund if it was delivered to the recipient for free.

• Certain products can not be returned due to hygienic reasons, such as underwear, earrings, and swimwear.

• Certain products can not be returned due to copyright law, such as DVDs, CDs, and PC and console games.

• Personalised products may not be returned.

• If you return an unwanted gift, the credit will be issued to the original purchaser's account.

For full details on our return policy, visit our Warranty & Returns FAQ.
 
Q10. Can I get my money back if I do not want this item any more?
You are not entitled to a refund, exchange, credit, replacement or repair if you:
•    you have damaged the product by using it in a way it was not meant to be used.
•    you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
•    the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
90 DAY
MONEY BACK
IN-STORE
EXCHANGE
LOWEST PRICE
GUARANTEE
SHOPPING
GUARANTEE
Information
Terms & Conditions
Privacy Statement
Warranty Policy
Site Map
Customer Service
Contact Us
Payments
FAQ
My Account
Shipping & Returns
Shipping Guide
Return Policy
Track Your Order

Contact

Address: JinMen Plaza,No 389, JinWan Rd, Shanghai 201206,China

Email: info@waystarinc.com

Phone:+86 21-5032-5097

     Copyright © 2015 - 2018 carocer All Rights Reserved  技术支持:35互联
Dialogue